The Cresting Wave of Disney's Aulani

As I write this there are 103 days left until the opening of Aulani, A Disney Resort and Spa within the Ko Olina Resort in Kapolei, Hawaii. There has been a lot happening and as a local, activities to prepare for the opening are coming to a crescendo.

About a month ago I started to receive posts from friends on the mainland. Sam and Kimmy were making the circuit to appear on radio and TV stations to talk about Aulani as the locals would say "to activate the coconut wireless". He's in an aloha shirt and she's in lovely floral print dress. During the segment they would banter with the hosts. They would then end up with Sam playing Hawaiian Roller Coaster Ride from the movie Lilo and Stitch with the title character, Stitch, coming out and dancing to the musical notes emanating from Sam's ukulele. Here's an example of when they visited the LA CBS affiliate KCAL9.

They have been working for sometime to staff the resort. Hiring for upper management positions has been going on for many months. Last November is when I saw them head out to the colleges. They were at a big local job fair which I posted back in January. They put posters onto the buses of Oahu's local bus service called TheBus about two months ago. I've been seeing posts on twitter and Facebook about people who have been applying online and getting to the next step of on-line interviews. Last week the BIG push has really started. The local TV stations and newspaper have been touting 800 job openings with the story even hitting Forbes and Business Week. Today had another Job Quest event in Honolulu at the Neil Blaisdell Center with Disney's Aulani as a big draw for the event.

I headed down and while the line outside was shorter than last time, the inside was still very crowded. You didn't see Aulani immediately as you went inside, but just off to the side once you got past the entry gallery. They used the same room and set up as last time for information sessions. This time the presentation was different. Upon finding a seat, Katie Mock, one of the recruiters came over and said Hi and thanked me for coming out. This time her and a returning local, Steve who has spent time with the company in Anaheim, Orlando and the past year at Disneyland Paris, gave the presentation. They didn't give much background information about the resort but almost went straight into the application process.

One item of note was the meaning of Aulani. When the resort was first announced Disney gave the translation of “the place that speaks for the great ones”. I noticed right away that when you look up aulani in the Hawaiian dictionary it says "messenger of the chief". The difference being place vs person. Steve gave the translation and he referenced person instead of place.

All in all, it was about a 10 minute presentation before we were dismissed and given a chance to get questions answered at the booth. Katie told me afterwards that the feedback from the last Job Quest was more pointed towards the application process and t was definitely evident this time! People interested in applying should go to Aulani.jobs.

Steve did mention that new cast members would have a traditions class to teach people about the company. I forgot to ask if the class would be a half day, full or two day class. They would also receive special training to relay the story of Aulani. As a trainer, I wouldn't be surprised if Steve would run them to combine his local background and 16 year Disney career to really help get locals ready to delivery the Disney experience.

There were about two dozen people there staffing the booth and presentation room. The booth itself was about twice the size as last time. They had what they used in January but they remodeled and added an extension. In the back was an area with about half a dozen or so computers with counselors set up to allow people to apply on-line right there at the event. During the presentation people were told that the whole process starts via their web site.

I met and talked with a couple of others, Karen and Kimi for questions. Even with the opening right around the corner there is still a lot up in the air and most of questions that I had about the resort they weren't able to answer since they were more of the resort operation and trivia sorts of questions rather than the HR/employment questions. Totally understandable.

One big question that did get answered was that of the Disney Grooming Guidelines. Disney is going to enforce the Disney Look meaning short hair and no tattoos for the guys. They will be making special options with long and short sleeves available to help cover any ink. BUT, on a case by case basis they may allow exceptions to the rules. Two areas that may have more leniency than others would be for entertainment and the Olelo Room which would make sense. Entertainment is a show and in the Olelo Room, the primary language will be Hawaiian.

One of my ongoing concerns is about the bus going into the property. They don't have that issue worked out yet. The Ko Olina Resort people were there hiring for the resort as a whole and even they didn't know about the buses. I wonder if public transportation is not allowed onto the resort and if someone gets injured going across Farrington highway if they would try to go after the resort for damages.

Koolina aerial view

Koolina drawing map

I asked about having local produce on site for people to buy for cooking in their rooms. They didn't know about that specifically, but they did say that the company has made a commitment to use local supplies for the resort especially for the resort food locations. Maybe they could include a few local type recipes in the rooms and even have packages available. The guests could order say the lomi lomi package. They then have a box delivered to the room with all the ingredients and instructions to complete the dish right there in their own kitchen (the Disney Vacation Club units have a kitchen). Or what about making haupia! I want credit for this idea if used!!

The spa, now called Laniwai, will have a workout center for resort guests besides the areas for massage, nails and other such treatments. Guests will be able to use the Ko Olina Golf Club but don't' know at this time if they will receive a discount for a round.

When I asked if Disney was going to have a luau like Ohana at Walt Disney World's Polynesian resort, I didn't get a clear cut yes or no just that Disney will be providing first class entertainment.

On one of the forums that I am a part of some questions came up and I thought that I would mention them here and share the information. How far is it for grocery shopping? Across the street at Ko Olina Crossing is an ABC convenience store. Internal to Aulani itself, they are supposed to have a convenience store as well but no details at this time. For ABC they have some fresh fruits and vegetables as well as hot food but the price is convenience store pricing. Going into Kapolei proper is where you will find Target, Costco, Safeway, Longs (known else where as CVS) and other shopping. It's about 4-5 miles between Aulani and the Kapolei shopping areas. Also, there is a farmer's market in Kapolei on Sundays as well.

Another question was on insects. Around the resort, you shouldn't have a problem with mosquitoes and such. If you go hiking into the Waianae or Koolau mountains, then bringing some sort of bug repellant with you couldn't hurt! Although, let me give you a warning. We have some cockroaches that we call the B-52 or 747 roaches. They are BIG and they fly. They are like beetles in that you generally don't find a whole bunch at one time. BUT, they aren't anything that a good shoe or slippah can't take care of!

In regards to rain and weather. The leeward side of the island is called that because under normal trade wind conditions, the winds blow from the north east to the south west. The Koolau mountains block the clouds forcing them to dump their moisture so they can rise up and over the ancient volcanic peaks. By the time the clouds get to the leeward areas most of the moisture is gone so that area remains dryer. Do they get rain? Yes, just not as often as some other areas on the island.

Could I surf at Aulani? Not really. Lagoon 1 or Koloha on which Aulani is located is a man made lagoon which has a narrow opening. This small entrance helps to control the natural wave action that would prevent anything rideable from coming into the lagoon. On the outside of the lagoon, well, it's the Pacific Ocean! In regards to Disney offering surfing lessons and board rentals to people, they are still working out contracts for vendors.

If all goes right, I'll be heading out tomorrow to the resort to get more update photos so keep an eye on my Flickr collection for those.

In the mean time if you are looking to book a room at Aulani to receive a Military or Kaamaina Discount, contact Lindsey and let her know that Joel sent you!

The rising tide of Disney approaching Hawaii

Today was a big day in the world of Disney. Over on the East Coast the Disney Dream was being christened and headed out for its inaugural cruise. Hopefully one day it will come to visit Hawaii. All over there is buzz of the plans announced last night about the Fantasyland expansion at the Magic Kingdom which includes the removal of Snow White's Scary Adventure and the opening to the Seven Dwarfs Mine ride. Meanwhile Honolulu is all atwitter about the jobs that are coming to Oahu courtesy of The Walt Disney Company via Aulani, a Disney Resort and Spa.

Huge line to get into Job Quest
where Disney's Aulani has a booth

Several times a year there are these big job fairs at the Neal Blaisdell Center. I've been attending them for the past couple of years looking at what is happening in the market. I was totally shocked at what I saw when I got there. To get into the event you needed to purchase a $3 ticket. The line from the ticket booth extended all the way to the parking structure (see the picture). I have not seen a line this long to purchase tickets for this type of event. The staff worked hard to keep the line organized and moving which they did.

With my ticket in hand I headed to the main entrance for the hall. Within just a few feet of the turnstiles inside there was another line of people. It was about 30ft in length and lead to the Aulani booth.

One of two lines to get into
Disney's Aulani booth

This line was going in the frontside. There was a second line about equally or slightly longer going in from the right side. The booth was staffed by about a dozen cast members wearing a mauve colored shirt with the Aulani logo and accented with their Aulani name badge. On the KITV 4 local news I had to chuckle at myself. They were showing the booth being set up the day before the show. The anchor said the booth was constructed at and shipped from Disneyland in Florida. As any good DF knows, Disneyland is in California; Walt Disney World is in Florida.

Nearby was a room set up for presenting Aulani to prospective cast members. In the program that people received when they entered Job Quest, Disney had a page informing people of the presentation times on the half hour mark while the show was open which was 10am to 3pm. The room had two large projection screens attached to a computer. There were about 80 seats set up. In the session I attended there were about 125 -150 people total in the room. Just moments before, these people were standing outside the presentation room. The talk was again given by Lianne Maeda and Katie Mock who I had seen last year at Leeward Community College. To start the conversation Lianne joked around about people standing in lines just like they would do if they were at Disneyland.

This session was not as detailed as the one that I saw at LCC. Katie and Lianne talked about the concept a little while. A couple of new points that emerged is that Elliot Mills is the Managing Director at the resort. The beach bar name mentioned was Off the Hook. Then Lianne made a big prediction. Since the last presentation that I saw, Disney hired Patrick Callarec as Executive Chef for the resort. This has peaked the interest of the foodies here locally. She didn't state Patrick's name, but predicted that 'Ama'ama will not only be THE restaurant at Aulani, but for Oahu as well. That's one exciting prediction!

Aulani employment flyer

The remainder of the presentation talked about the positions in general and the process that will be used. This is where a little confusion entered my mind. The news has been reporting 1100 jobs that will need to be filled. During the presentation the number 800 was given. In either case the web site www.aulani.jobs was plugged and explanation of the process followed. Disney was not accepting resumes at Job Quest. People will need to go online to submit their resume and to make sure that they outline their passions in it. If the applicants makes the first screening, they will get an on-line interview. If the individual is selected to go further in the process, they will then, in the third step, talk with a live individual. Pay scales or benefits were not brought up during the approximately 25 minutes used. Everyone who entered the room was given a flyer as shown on this page.

Afterwards I did have a chance to touch base with both Katie and Lianne. Both remember me and Katie was excited in that she googled her own name and came across my previous posting. I asked them about parking. Cast members will have onsite parking but if they would be charged was not determined. For The Bus (the name of Oahu's bus system) going into the resort that was still not clear at this point in time. I had gotten that far when Todd Apo, Aulani's Director of Public Affairs needed to pull the ladies aside. I asked another CM some questions. The issue of unions has not been determined. When I asked about Disney Grooming Standards for Aulani, I was also told that was under review at this point in time. With more of a cultural representation at the resort, people with longer hair or tattoos would be in alignment with the focus of the resort. With that, I accepted a pen topped by being bent into a Mickey Mouse shaped logo on it and went off to other show booths.

This job fair was different than others that I had been to recently. The first was the numbers. There just seemed to be more people in attendance at this one. For the numbers, I don't know if it had to do with Disney and Aulani or that many people are now completely out of unemployment benefits and really have to buckle down to get a job. I also noticed that there were more people dressed professionally. By that I mean there didn't seem to be as many people in slippahs (Mainland translation, flip flops), shorts and t-shirts. More people seemed dressed up. Guys with ties, aloha shirts, long pants and shoes and ladies with dresses or pant suits. In talking to one staffing agency, the person behind the desk thought that both the numbers and the dress were due to Disney.

I tweeted and posted pictures while I was there. I had several people ask me via Twitter and Facebook if I was looking to get hired by Disney. I want to start my own business and be my own boss, but at the same point, I would love to be part of the start up. Following Disney the way that I have and being a former CM, I understand the company and the philosophies they practice. My other skills lie in that I have been with other mainland start ups into the Hawaiian marketplace and understand that although you may have been hired to do X, during a start up you may be required to go above and beyond. In my past experiences I'm not afraid to get out and do what is necessary including working on temporary furniture or handing out flyers or moving a room of computer equipment. Heck, I've been a manager with budget and hiring/firing responsibilities and yet going out once a month to pick up trash and clean streets as part a neighborhood community effort. Disney is going to have a huge and long lasting impact on the market here. I would like to see them come in and be spectacularly successful from opening day because it will be good for both them and the people of Hawaii.

Pictures from Job Quest featuring Disney's Aulani